VIP’s customized Salesforce CRM platform, SPEAR, gives loan originators a competitive edge by providing an extraordinary level of operational excellence, customer care, and employee collaboration.
Everything is documented, managed, and viewed in one place while integrating with VIP’s loan operating system (Encompass).
• Alignment of tasks created by dashboards
• Enterprise wide CRM solution
• Complete documentation and transparency throughout the loan process
• Mobile capabilities
• Lead tracker
• Detailed reporting
• Database management
• Ability to send handwritten notecards to borrowers and referral partners
• Ability to send texts through the CRM